Video Thumbnail not generated


I got the following error message when video was uploaded through csv import. Does anyone have any idea?

convert: delegate failed `"ffmpeg" -v -1 -vframes %S -i "%i" -vcodec pam -an -f rawvideo -y "%u.pam" 2> "%Z"' @ error/delegate.c/InvokeDelegate/1057.
convert: unable to open image `/tmp/magick-L8gGZM0K.pam': No such file or directory @ error/blob.c/OpenBlob/2589.
convert: missing an image filename `tmp.jpg' @ error/convert.c/ConvertImageCommand/3015.


It is probably not related to csv import. Is ffmpeg installed on your server?

Yes. When I run “which ffmpeg”, the path for it was returned